Refund Policy

1. Who processes refunds

1.1 Dodo Payments processes purchases paid through it as Merchant of Record. We decide whether a refund is due under this policy, and Dodo Payments returns the money to the same payment method. Ruble payments through Robokassa are covered by Section 11.

1.2 How long the money takes to arrive after a refund is approved depends on your bank and card network.

1.3 When a purchase is refunded, its remaining tokens are removed from your balance. If the running plan is refunded, its period ends early; a next period paid in advance is cancelled when refunded.

2. Tokens are digital content

2.1 Every search uses computing resources at once, on your computer and, in Pro mode, in the cloud. Tokens that have been spent are therefore not refunded, except where the law requires it and for faults on our side (Section 6).

2.2 Tokens are credited to your balance as soon as the payment is confirmed and can be used for searches from that moment.

3. 14-day right of withdrawal

3.1 If you are a consumer in the European Union, the European Economic Area or the United Kingdom (or another country with a similar right), you can normally withdraw from an online purchase within 14 days without giving a reason.

3.2 For digital content not supplied on a tangible medium, this right ends once supply begins – that is, when tokens are first charged for a search after the purchase – provided you have given prior express consent to immediate performance and acknowledged that you lose the right of withdrawal. You give this consent by clicking Buy.

3.3 The right is not restored because you spent few tokens, were unhappy with the results or stopped using the Service: it ends at the first charge.

3.4 If no tokens have been charged from your balance since the purchase, you may withdraw within 14 days for a full refund.

4. One-off packs

4.1 A pack none of which has been spent can be refunded within 14 days under Section 3.

4.2 Once any tokens have been charged after the purchase, the rest of the pack is not refundable, except where the law requires it.

4.3 Free sign-up tokens and tokens credited as compensation are not refundable and cannot be exchanged for money.

5. Plans

5.1 A plan renews automatically until you cancel the renewal in your account (Terms of Use, Section 7). A cancellation takes effect at the end of the period already paid for: the plan runs to its end, and no further payments are made.

5.2 A switch to another plan takes effect at the end of the current period: nothing is charged or refunded for the rest of it.

5.3 If a renewal was charged after you cancelled it, or without your agreement, we refund that charge in full.

5.4 Unused time in a period and tokens that expire at the end of a period are not refunded.

5.5 Started and completed periods are not refunded for low usage or a change of mind after the fact, except where the law requires it. The Section 3 right of withdrawal applies to a plan payment until its tokens start being charged – including a next period paid in advance, until it starts.

6. Faults on our side

6.1 If a search did not run, or tokens were charged in error, because of a verified fault in the Service, we return the tokens to your balance once support has checked it.

6.2 Money is refunded for a technical fault only where returning tokens is not possible or the law of your country requires it.

6.3 This does not cover problems with your files, device, editing app or settings.

6.4 If your payment went through but the tokens or plan were never credited and cannot be credited, we refund the payment in full.

7. Account deletion

7.1 Tokens are forfeited and not refunded when you delete your account. If you want a refund for a purchase under Section 3, request it before deleting your account.

8. How to request a refund

8.1 Email support@rescanzo.com from the address your account is registered to, with the order number (shown in your purchase history) and the reason. Send the request within a reasonable time after the purchase or fault.

8.2 We review each request individually and send our decision by email.

9. Chargebacks

9.1 Before opening a dispute with your bank, email support@rescanzo.com: most payment questions are resolved faster this way. If a dispute is opened, we and/or the payment service (Dodo Payments or Robokassa) may give the bank account details and server logs – search and charge history, timestamps and IP addresses – as evidence that the service was delivered. If a chargeback is found to be without valid grounds, we may suspend the account, remove the remaining tokens of the disputed purchase and refuse further service. This does not limit your right to raise a genuine dispute with your bank.

10. Your statutory rights

10.1 Nothing in this policy limits the rights the law of your country gives you, or your rights under Dodo Payments' Refund Policy as Merchant of Record.

11. Ruble payments through Robokassa

This section applies to purchases paid in rubles through the Robokassa service. For them it replaces Sections 1 and 3, and it prevails over the rest of this policy where the two differ.

11.1 The seller for these purchases is the Russian sole proprietor ИП Музеев Ильнур Шамильевич (INN 525629213400, OGRNIP 323527500128745), Nizhny Novgorod, Russia. The purchase is made under the Public Offer (in Russian); the seller processes refunds through Robokassa, not Dodo Payments.

11.2 You may cancel the services at any time and get money back for the purchase's unspent tokens (Article 32 of the Russian Consumer Protection Law). Spent tokens count as services rendered; the refund equals the purchase price multiplied by the share of that purchase's tokens still unspent. Free and compensation tokens are not counted. After the refund the purchase's remaining tokens are removed from your balance, and a refunded plan's period ends.

11.3 If a service was not provided, or was faulty through our fault (Section 6), we refund the full price of the part not provided.

11.4 To request a refund, email support@rescanzo.com or ilnur.kaina@gmail.com. Give your account email, the date and amount of the payment and the reason. Do not send card details.

11.5 We review the request and return the money within 10 days of receiving it (Article 31 of the Russian Consumer Protection Law). The money goes back to the same card or payment method the payment came from; how long it takes to arrive after we send it depends on your bank.

11.6 If you disagree with the decision, disputes are settled as set out in Section 9 of the Public Offer; the pre-trial procedure is mandatory.

12. Contact

For questions or notices regarding this document:

Service

Rescanzo

Email

support@rescanzo.com

Address

Chisinau, Republic of Moldova, MD‑2038

Website

rescanzo.com

Seller for ruble payments

ИП Музеев Ильнур Шамильевич

Seller's address

Nizhny Novgorod, Russia